Job Summary

Servicing both internal and external customers across the world, assisting Sales/Account Management Team with pre-contract tasks, such as creating accounts & entering opportunity and quote info into relevant systems. Delivering excellent customer service while resolving client billing inquiries by phone and e-mail in an accurate and timely manner. Team acts as a cross-departmental liaison for the Business, Legal, Finance, Account Management and Service teams.

Essential Duties

• Support the order-to-bill process by owning the creation and approval of accounts with speed and accuracy.
• Process account updates, invoices and credits.
• Research and obtain information required to resolve billing issues.
• Field client billing queries, coordinate resolution with stakeholders, provide clients with regular updates until resolution is met.
• Partner with Account Management Team on specific client cases to understand clie...