Key Responsibilities
Performance Monitoring s Reporting

Oversee the reporting and operational discipline of Team Coordinators (TCs) and Team Leads (TLs)
.Monitor and manage floor attendance, breaks, and productive hours across the Business Development department

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Identify bottom-quartile performers and implement structured corrective action plans in coordination with TCs and TL
s.Maintain and analyze floor performance reports across sales, QA, and CI metrics, and deriveactionable improvement plan
s.Support the implementation of new sales and operational strategies in coordination with SMEs,TCs, TLs, and the SalesManage
r.Facilitate cross-department coordination to ensure smooth execution of sales and fulfillment processe
s.Actively participate in daily huddles and drive the implementation of action items and strategies discusse
d.Ensure strict adherence to SOPs, compliance guidelines, and operational policies across the floo
r.Identify defa...