Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high‑quality service
Service Delivery
Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
Monitor service levels and client satisfaction, resolving issues proactively.
Understand client’s business and risk management needs and support Team Lead to look for solutions including cross‑selling across all products.
Strategic Support
Assist in developing client strategies and proposals
Support cross‑selling initiatives and identify opportunities for expanding services
Compliance & Documentation
Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
Ensur...
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