Job Description

Role Summary

The Associate Manager leads delivery for a defined region/full reporting line, ensuring Business-As-Usual (BAU) stability while meeting client commitments. The role owns quality, on-time delivery, productivity, and continuous improvement outcomes by orchestrating people, process, and technology. This leader builds a high-performance culture, and collaborates with Transformation, Technology, and People (HR) to drive client satisfaction (NPS), automation of manual processes, and a great place to work.

Key Responsibilities