Description

Role : Associate Manager- Customer Service & Digital Solutions
Location : Dubai

Role Purpose:
The Associate Manager Customer Service & Digital Solutions supports the delivery of high-quality service operations within Community Banking with a dual focus on customer service governance and digital enablement. The role is responsible for ensuring accurate and compliant processing of service requests guiding Relationship Officers (ROs) and Relationship Managers (RMs) on documentation and submission standards and enhancing customer adoption of digital banking solutions.

The position plays a key role in improving operational efficiency reducing turnaround time and driving digital transformation across the Community Banking portfolio.

Key Accountabilities of the role

Customer Service Governance & Quality Control

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