Associate Managing Consultant (Dutch Speaking)

Title and Summary

Consultant, Customer Success, Product Specialist, Advisors Client Services.

Responsibilities

• Serve as a primary point of contact for customer inquiries, questions, and issues.
• Provide guidance on product features, best practices, and troubleshooting.
• Proactively engage customers during onboarding to ensure a smooth transition and early value realization.
• Function as a coach to customers, supporting them in implementing products and solutions in ways that align with their strategic goals.
• Build trusted relationships with customer users and stakeholders at varying levels.
• Educate customers on how to maximize the value of Mastercard products and solutions.
• Monitor customer usage and engagement to identify adoption gaps or potential churn risks.
• Support and deliver customer training sessions, product d...