First Point of Contact: Answer inbound calls from policyholders to register first notification of loss (FNOL) for motor insurance claims. · Customer Guidance: Clearly explain the claims process, policy coverage details, and the benefits of using a preferred/network garage for cashless repairs. · Network Diversion: Proactively guide and persuade customers to use one of the company's network garages, addressing any concerns and providing location details from the Preferred Garage List or internal systems. · Coordination: Coordinate with network garages, surveyors, and internal claims teams to ensure PPN Services, prompt damage assessment and repair approvals. ...