POSITION SUMMARY
Responsible for monitoring and troubleshooting of Client network equipment and ensure connectivity to CDK Data Centers. Skills in Network (LAN/WAN/VOICE) technologies. Troubleshoots network systems to eliminate problems and make improvements, should familiar with networking concepts, practices, and procedures.  Uses experience and judgment to perform a wide variety of tasks, as well as plan and accomplish goals.
PRIMARY RESPONSIBILITIES:
Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots network problems and implements corrective action
Maintain network performance by performing network monitoring and analysis, and performance troubleshooting network problems; escalating problems to vendors.
Practically applies knowledge of CDK case resolution process, po...