POSITION SUMMARY
Responsible for monitoring and troubleshooting of Client network equipment and ensure connectivity to CDK Data Centers. Skills in Network (LAN/WAN/VOICE) technologies. Troubleshoots network systems to eliminate problems and make improvements, should familiar with networking concepts, practices, and procedures.  Uses experience and judgment to perform a wide variety of tasks, as well as plan and accomplish goals.

PRIMARY RESPONSIBILITIES:

Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues

Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry

Troubleshoots network problems and implements corrective action

Maintain network performance by performing network monitoring and analysis, and performance troubleshooting network problems; escalating problems to vendors.

Practically applies kno...