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Job Description
Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role.
Responsibilities
Ensure regular execution of the BAU deliverables maintenance and delivery to clients
Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization
Coordinate with BAU on post-production and pre-delivery checks for clients
Act upon the incident management process according to the formalized process and RACI
Responsible for quality assurance & resolution of operational escalations – working with Customer Support (which i...