Select how often (in days) to receive an alert:
Associate, Operations Control Centre Job Purpose To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.
Responsibilities Operational & Communication Management
- Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).
- Ensure accurate and timely updates in booking systems and maintain documentation for audits.
- Communicate job details and instructions clearly to driver-partners, customers and stakeholders
- Provide constructive feedback to improve operational workflows and participate in projects, including UAT.
- Monitor and coordinate trip assignments effectively according to operational KPI
- Manage bookings, amendments, cancel...