Description
The Transportation Operations Representative is responsible for executing daily operational tasks related to shipment management, customer and carrier communication, and system data accuracy. With a focus on quality, efficiency, and customer satisfaction, this role supports end‑to‑end transportation processes while adhering to company policies and standard operating procedures (SOPs).
Day To Day: Duties and Responsibilities
- Execute daily transportation-related operational tasks in accordance with company policies and SOPs.
- Create, activate, and manage transportation orders and shipments.
- Build and assign loads within transportation management systems.
- Schedule pickup and delivery appointments with carriers and customers.
- Track and trace shipments to ensure on-time performance and issue resolution.
- Provide shipment updates and transportation information to customers and carriers.
- Monitor and respond to assigned email inboxes and task ...