Responsibilities:

Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures. 

• Should be able to manage a team of 25-30 FTEs

• FTEs will be directly reporting to AM

• Will be responsible to resolve queries, account reviews and provide training in case required

• Drive production and quality to the expected level

• Responsible to identify production and quality issues and to put plans in place for improvement

• Analyze data to identify payer issues & challenges and fixes

• Should work towards team engagement and retention/absenteeism

• Will be responsible to lead internal and external calls.

• Performance management.

• First level of escalation.

• Work in all shifts on a rotational basis.

• Need to be cost efficient with regards to pr...