Job Summary

The USC HR Solution Center is a face-paced environment where HR inquiries are received via inbound phone calls and email inquiries. The Solution Center Associate will be responsible for serving as the first point of contact for employees, retirees and candidates reaching out to the HR Solution Center. This role will support a variety of HR related inquiries by providing resources and solutions, completing transactions, and escalating to appropriate Tier 2, as necessary.


This role will leverage a case management solution to document issues and resolutions and manage case information. They will ensure clean and accurate employee data is entered and personnel files are maintained. The Solution Center Associate is encouraged to identify opportunities for process improvement or automation in the HR Solution Center through their experience. An ideal candidate for this role will have a commitment to delivering high quality customer service with a friendl...