Professionally manage multiple communication channels to engage with and resolve staff queries and concerns (Phone – Chat – E-mail).
Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support
Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.
Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.
Maintaining excellent standards of integrity, professionalism and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values
Maintain strong relationships with PSBPs and PS COEs within your realm of responsibility
Facilitate timely and effective resolution of the c...
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