At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

This role is responsible for processing customer and internal requests accurately, efficiently and within the agreed Service Level Agreement (SLA) while ensuring high-quality service delivery, strict adherence to Standard Operating Procedures (SOP), and timely follow-up on cases. The Associates also support digital transformation initiatives, contribute to process improvement and participate in operational tasks assigned by Assistant Manager / Manager.

Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.

Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.

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