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Associate Product Operations Specialist
Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia Associate Product Operations Specialist
Mintel users rely on us to connect them quickly and accurately with the insight they need to make better business decisions. With a broad portfolio of data, tools, and methodologies, it can take time to learn how to get the most from the platform. This role has two core functions:
Triage and respond to support tickets — Handle incoming client and internal chats/tickets, resolving where possible and routing to the right subject-matter expert (SME) as needed. Translate and maintain help content — Turn technical product and engineering documentation into clear, client-friendly help articles and in-product guides that support our global user base (100,000+ users) at scale. What You'll Do
Triage incoming client and inte...