Job Title: Associate, QA Systems Analyst



Key Accountabilities/Core Job Responsibilities:



• Responsible for implementing and maintaining the effectiveness of the quality system

• Provides effective quality controls to the referral management, call center and fulfillment operations

• Monitors compliance with all AbbVie and Pharmacy Solutions policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations

• Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares daily/monthly reports of pharmacy solutions quality measurements

• Manage QA lists, spreadsheets, and databases as required to support the business

• Participates in Quality Improvement initiatives and assures customer satisfaction

• Conducts investigations and provides timely resolutions to variance, incident, exception issues. Participa...