Join AlphaSense as an Associate in Customer Support based from anywhere in Canada. Apply your expertise to provide outstanding user support and drive product engagement.
This role integrates customer service proficiency with technical insight in the Customer & Product Support team. You will be instrumental in resolving customer issues, guiding them through platform features, and collaborating with internal teams to enhance usability and functionality of AlphaSense's solutions. This position offers abundant opportunities for professional growth and learning.
Key Responsibilities:
• Provide top-tier customer assistance and troubleshooting
• Lead support calls and directly manage complex inquiries
• Identify documentation needs and contribute to knowledge creation
• Train new hires and help develop onboarding materials
• Engage in customer feedback to guide product initiatives
Requirements:
• 3+ years’ experience in a client support role
• Strong analytical a...