Onboarding is one of the most critical moments in a customer's life cycle.
This is where all that we've assured them through the sales process is put to the test.
A great, good, or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer service.
Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes.
The Service Consultant is a high impact role directly on the frontline assisting our Customers to implement Zendesk products into their customer support & service operations whilst setting and managing the expectations that go with that.
**KEY RESPONSIBILITIES**
- Be a product expert and super-user, maintain deep understanding of the Zendesk product suite, focusing on AI agents a...