Demonstrate thorough knowledge of industry best practices, business processes, o9 s solutions, technical architecture, and value proposition Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem Be the single point of contact for any platform level upgrade/patch/hot fix Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems Create and execute workflow and data analytics test-cases Work on bugs/issues and track progress at resolving issues using support tool Support Super User and End User training, for a global user base Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations team...