Key role responsible for translating business requirements describing enabling functionalities in a customer journey engagement into actionable instructions for a team of cross‑functional channel configuration specialists. The role documents and refines requirements using AstraZeneca‑defined collaboration tools and documentation templates. Additionally, the Associate Solution Owner develops standard process documentation and training materials and identifies operational process improvement opportunities.

• Document comprehensive requirements necessary for a team of delivery resources to enable an omnichannel campaign.
• Create omnichannel campaign delivery requirements within AstraZeneca tools and templates in a hands‑on manner while collaborating with cross‑functional channel configuration specialists.
• Ensure comprehensive functionality build an...