The Enhanced Services Team is a technical support group comprising of resources whose primary focus is to provide support over the phone for all incidents that are not resolved within the Service Desk Level. The resources may also provide physical/face-to-face/on-site technical assistance to the CSC employees will be in charge to oversee end-to-end process of incident and request flow. The Team will serve as the escalation point, taking ownership of the case until the issue is resolved and/or the request is fulfilled. 

Position Responsibilities: