Associate Technical Consultant, Enterprise Support - ASEAN

AWS Global Services offers expert support to customers designing, building, operating, and securing their cloud environments.

Key Responsibilities

• Partner with Enterprise Support Technical Account Managers to provide services and recommendations that help customers transform, improve operations, and reduce costs.
• Collaborate with AWS engineers, Service Teams, Technical Account Managers, and customers to ensure timely resolution and escalation of support cases and customer requests.
• Liaise with customers during service disruptions to understand and mitigate business impact.
• Access and use customer account tools to derive insights and address customer requests.
• Compile cloud services operational and cost analysis for periodic customer reviews.
• Deliver introductory technical enablement sessions such as lunch-and-learn events.
• Champi...