JOB TITLE: Associate Technical Engineer

Job Purpose

Field Engineer Hardware

Qualifications

BE/BTech/BSc/Diploma

Experience

1-2 Years

Certifications

Any Hardware Certifications

Reporting To

Senior Manager Service Support

Responsibilities

• Candidate should be willing to work on field at customer premises
• Candidate should be willing to work on Hardware deployments parts replacement at customer premises
• Candidate will shadow Senior Members of the team for Onsite visits and collaborate to gain Hands-On knowledge
• Candidate will work primarily on HPE & Dell Servers Storage Tape Library Hyperconverged Infrastructure hardware
• Render support and critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team
• Execute Health Check services and closure along with the team for AMC customers
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