About The Role

Grade Level (for internal use): 07
The Role: Associate, Technical Support

The Team: We are responsible for providing technical support for our business intelligence tool. Our global footprint includes the U.S., Philippines, Pakistan, and India, offering opportunities to gain in-depth product knowledge and hone technical skills.

Responsibilities

• Provide the highest level of product and technical support to S&P Global clients.
• Showcase expertise in testing upgrades and new releases from a client perspective.
• Provide new user orientation, education, and installation assistance; troubleshoot technical problems and occasionally answer data and industry‑specific questions via phone, e‑mail, and chat.
• Work both independently and in groups, meet deadlines, and ensure accurate and complete work.

Qualifications

• Excellent written and verbal Engli...