Roles and Responsibilities

• Manages and actions service requests for onboarding/background verification for both voice and Non-Voice

• Ensuring the metrics are prepared and shared in time

• All the Calls and emails are responded within the stipulated time.

• Ensures the data are presented to the leaders for evaluation in time.

• Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.

• Processes HR transactions, records statistics and handles highly confidential material

• Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.

• Schedules, follow-ups and monitors actions and deadlines according to relevant processes

• Maintains databases and employee records using a variety of systems and tools an...