Description

Department Overview

At TD, the Wealth Contact Center (WCC) operates within TD Wealth and is focused on delivering investment servicing, trading support, financial planning, and wealth advice through remote and digital channels. WCC plays a critical role in enabling clients to manage, grow, and protect their wealth by providing access to self-directed investing, licensed investment advice, and financial planning support.

Internally, WCC is comprised of several specialized lines of business and support functions, including Direct Investing, Easy Trade, Investment Advice Centre (IAC), Money-In Advice, U.S. Wealth support, the Wealth Information Centre (WIC), Second Level Support, and operational effectiveness teams. These groups work closely with Wealth partners, branch networks, operations teams, compliance, risk, and technology stakeholders to deliver a seamless and compliant client experience.

WCC is responsible for a broad ...