The Operations Manager serves as the primary liaison for assigned territories, overseeing service delivery operations, demand management, and compliance. This role ensures efficient allocation of work across service teams, maintains quality standards, and drives adherence to regulatory and risk requirements. The position also plays a key role in strengthening team capabilities and evolving the operating model to support business objectives.



Responsibilities

• Act as the main point of contact for assigned territories and joint venture partners

• Monitor demand volume and coordinate work allocation across service delivery teams

• Oversee service quality, ensuring delivery processes and outcomes meet required standards

• Ensure compliance with territory-specific risk and regulatory requirements

• Support and evolve the people model, including capability development

• Collaborate with Team Managers to optimize performance and operati...