Closing Date: 27 June 2026

Purpose: 

The Customer Care Agent is responsible for delivering efficient, professional, and customer-focused service, ensuring a positive experience at every interaction. This role supports SafetySA’s commitment to quality and customer excellence by effectively managing customer queries, resolving issues, and maintaining strong client relationships.

Responsibilities:

• Respond to customer inquiries via phone, email, and digital platforms in a timely and professional manner


• Provide accurate information on training programmes, schedules, and company services


• Resolve customer queries and complaints effectively, escalating where necessary


• Assist customers with accessing online platforms and provide basic technical support


• Maintain accurate records of all interactions on the CRM system


• Conduct follow-ups to...