Enhance customer satisfaction as a Customer Retention Specialist at Retention Express LLC in Atlanta, Georgia. This role emphasizes relationship management and resolving inquiries.
You will specialize in preserving customer loyalty by handling daily high volumes of calls and resolving billing issues. Strong communication skills and proficiency in diverse tech tools will help you excel in this environment, ensuring exceptional customer service across all channels.
Key Responsibilities:
• Respond promptly to customer inquiries through various platforms
• Resolve billing disputes and enhance retention strategies
• Meet established customer service KPIs consistently
• Engage customers through calls, texts, and email communication
• Work collaboratively with the team to achieve goals
Requirements:
• Proven record in customer service and retention
• Exceptional communication skills in English, Spanish a plus
• Experience with tech platforms and customer suppo...