Job Summary
Working alone or as part of a team supports and maintains enterprise collaboration and media technologies, ensuring a seamless digital and in-person experience across meeting spaces, signage, and background audio systems. This role is responsible for the day-to-day operation, troubleshooting, and lifecycle management of Microsoft Teams Rooms, Cisco Webex conferencing, Appspace for room booking and digital signage, and background music systems. The analyst partners with Digital Services, Facilities, and business stakeholders to provide reliable, user-friendly technology that enhances communication and workplace experience.

Essential Functions

+ Collaboration & Conferencing Support

+ Provide technical support for Microsoft Teams Rooms and Cisco Webex-enabled meeting spaces, including setup, troubleshooting, and user assistance.

+ Monitor system performance and proactively address recurring issues to ensure high-quality conferencing exper...