AUTO COLLISION APPRAISER/ESTIMATOR SUMMARY

The role of the Appraiser/Estimator is to provide a detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and provide clear expectations. The estimator must understand the effect of a collision on a vehicle and highlight damages. The detailed estimate must include factory‑researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

PRIMARY OBJECTIVE OF THE AUTO COLLISION APPRAISER/ESTIMATOR

• Set reasonable expectations for the customer, and educate them on the repair process
• Have thorough understanding of estimating software, required to process estimates
• Locate assignments from insu...