Genpact South Africa (Pty) Ltd is hiring for an Auto Finance Senior Agent Customer Service - Management Trainee (English) on site in Johannesburg. You will handle complex FCA-regulated cases, act as SME, coach junior agents, and ensure fair, compliant outcomes across voice and email channels.

You will maintain records in Salesforce CRM, escalate only high-risk issues, contribute to QA and data-driven improvements, and support the team to meet KPIs including volume, resolution times, and quality #J-18808-Ljbffr