About the Role

We are hiring a Technical Support Associate based in Hyderabad. You will work with our product development team on CAD-based tasks and documentation. You will also handle client support — answering queries and providing on-site assistance. This role is best suited for someone with a Civil Engineering or Architecture background who is comfortable working directly with clients. 

Key Responsibilities

• Support the product development team by preparing CAD drawings using our custom AutoCAD plugin.
• Prepare and maintain clear, accurate product documentation.
• Resolve product-related queries through multiple support channels — ticketing system, 1-on-1 online calls, and in-person meetings.
• Work at client sites to provide direct technical support to clients and end users.

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