Description and Requirements
Role Overview
This role focuses on driving data-driven transformation across IT operations by leveraging advanced analytics, machine learning, and Generative AI.
You will play a key role in improving service quality, enhancing the digital employee experience (DEX), and enabling smarter decision-making through data and AI-driven insights.
Key Responsibilities
Apply data analytics, predictive modeling, and observability to support continuous improvement across IT operationsTransform operational data into actionable insights and recommendations to drive decision-makingEnhance Digital Employee Experience (DEX) through proactive, AI-driven issue identification and service improvementsDevelop and implement Generative AI solutions conversational AI, knowledge automation) to optimize user journeysDesign, build, and maintain machine learning models...