What you will do

• Review chatbot performance data to identify trends and areas for improvement, adjusting workflows as necessary to optimize efficiency.
• Optimize workflows by identifying areas for improvement through thorough data analysis and industry benchmarking.
• Implement strategies to enhance customer satisfaction and streamline operational processes.
• Collaborate with cross‑functional teams to troubleshoot and resolve any technical issues related to chatbot performance.
• Contribute to the strategic development of chatbot systems by providing data‑driven recommendations for improvement.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction.
• Work on improving internal documentation and proposing new tools or processes to streamline operations.

What you will bring

• 2+ years of experience working with chatbots or automat...