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BDC Operations Manager and General Manager

Job Summary

The BDC Representative is, under the direction of the BDC Operations Manager and General Manager , will primarily be responsible for being the liaison between the Dealership and its current and potential online customers. In this position you will book daily appointments for the New and Used vehicle sales departments, respond efficiently and accurately to customers, identify customer needs and provide solutions and options to customers. Providing exceptional service and customer experiences is at the core of this position. The BDC Representative will set a proper expectation of what to expect from an incredible visit to our dealerships, while maintaining all database and customer information. This position will ultimately be responsible for contributing to increased business in our sales departments strategically targeted to meet and exceed departmental KPI’s and budgets as set out by th...