Responsibilities

• Act as AHE Focal Point for spares orders towards Customer and NHI
• Manage customer orders for spares and AGEs
• Perform contract piloting and report contract status to CSM
• Be in close contact with customers in order to anticipate needs and satisfy contract commitments and end‑user expectations
• Coordinate with DPC CLM in NHI to ensure spares deliveries from PC
• Coordinate with equipment suppliers to ensure spares deliveries
• Coordinate with NH90 Spare Manager to monitor deliveries and optimize customer support
• Coordinate with Material Support NH90 specialist to ensure parts deliveries
• Improve customer satisfaction on Spares services
• Analyze and manage spare parts order book
• Ensure transversal coordination with different departments to fulfil customer needs
• Issue and update the Provisioning Plan
• Generate reports to allow customer monitoring
• ...