Lead Client Operations strategy, driving service excellence across FXMM & OTC post-trade lifecycle
Develop client profiling and segmentation, leveraging trading patterns and settlement behaviours to reduce breaks and fails
Oversee global query management, ensuring timely resolution and strong client communication standards
Partner with Sales, Client Service Managers, and Operations teams to improve client outcomes and engagement, delivering improvements in settlement efficiency, confirmation timeliness, and overall client experience
Leverage data analytics and AI tools to generate insights, define metrics, and drive operational enhancements
Act as senior escalation point for client issues and complex post-trade scenarios
Drive automation, digitisation, and process simplification initiatives
Ensuring adequate resources (quantity and quality) are available to meet pre‑determin...
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