The Collections Supervisor is responsible for overseeing and managing the collections team. Reporting directly to the VP of Collections, the Collections AVP will lead a team of collections specialists, ensuring the efficient and effective collection of delinquent accounts. This role requires strong leadership, excellent communication skills, and a deep understanding of financial regulations.

This position supports NHL collections by supervising daily collection activities, managing delinquent accounts, and developing strategies to minimize future loan delinquency.

Essential Job Duties and Responsibilities

• Manage a team of collection agents to meet or exceed collection targets.
• Oversee daily operations of the collections department.
• Develop and implement strategies for effective debt collection.
• Ensure compliance with all relevant laws and regulations.
• Resolve escalated customer issues and negotiate payment pl...