Key Responsibilities

• Production Engineering management for Internet and Mobile Banking.
• L2, L3 and high priority incident management.
• Country stakeholder management.
• Continuity management.
• Infrastructure management.
• Knowledge management within the team.
• Risk and audit management.
• Capacity and continuity management affairs.
• Service level and operational level engagement with relevant stakeholders to ensure commitments are met.
• PSS and other technology adherence and mitigation of deviations.
• Provide timely workaround solutions for failing issue patterns that require source‑code fixes.
• Plan and participate in DR and continuity management activities.
• Identify improvement items and strategise for timely implementation.
• Develop proactive monitoring and alerting for all critical support areas, including client and process journeys.
• E...