Job Description

Purpose of the role: To manage the implementation of strategic change initiatives to enhance the bank’s operational efficiency.

Accountabilities

• Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.


• Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.


• Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.


• Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that r...