Perform day-to-day operational administration to support GPS Ops activities which cover payment services, account solutions, cheque services (tracking, reporting, coordination, documentation).
Monitor GSC daily output (queues, volumes, ageing, SLA/TAT performance) and follow up on exceptions.
Support work allocation/workflow management, ensuring tasks are prioritised and completed within agreed timelines and work closely with internal partners (e.g., GPS, compliance, risk, service management) to ensure smooth end‑to‑end delivery.
Investigate and resolve operational issues, escalating where needed and tracking actions to closure.
Maintain accurate MI/dashboards/trackers and provide regular updates to stakeholders.
Maintain robust controls and audit/regulatory readiness, including timely closure of internal/external audit actions and adherence to group standards (FIM/BIM).
Manage operational ris...
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