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AVP, Senior Voice Engineer (JRI-5617)

Company

SMBC Group

Location

Singapore, Singapore

Posted

June 30, 2026

Position Overview

Responsibilities

  • Support, maintain and upgrade of Business Communications and IP telephony exchange.

  • Provide support to end user community in three office locations.

  • Support departments such as Treasury, Legal and Internal Audit requests for recording and playbacks.

  • Attend to walk in customers through use of end user technology in Singapore.

  • Conduct remote and on-site troubleshooting.

  • Record technical requirements and issues via a ticketing system (Service Now).

  • Follow-up with clients and customers to resolve issues so as to ensure full operations and functional status of hardware and software.

  • Report customer feed back and ensure continuous service level improvement.

  • Assist with Business Recovery activities.

  • Create Technical Documentation and Guides.

  • Provide testing and evaluation set-up to end users on new applications and technologies.

  • Provid...

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