About Our Client Our client is a global data analytics and digital operations company that helps organizations modernize business models and scale artificial intelligence (AI) initiatives Job Description This role is responsible for driving results in business and client transformation. This passionate, energetic, and service-centered role will lead and manage the Omni channel cloud contact center platforms, Conversational AI IVR, Chat & VoiceBOTs, sentiment and speech analytics, and contextual customer insights available for making human agents much smarter to drive business impact in our clients' operations.*This role focuses on delivering CCaaS solutions to enhance contact center capabilities in the evolving digital landscape. It involves close collaboration with sales and business teams to design and implement transformative contact center solutions aligned with operational goals *Ability discover and design a digital solution that covers IVR call-flows, Conversational AI and Integ...