Qualifications Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related Experience in dealing with customers during problem resolution and operating efficiently under pressure Understanding of distributed and service-oriented architectures Understanding of TCP/IP networking and troubleshooting Proficiency with MS Office, SQL and Cloud Watch Responsibilities Triaging emergent issues using a ticketing system Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues Providing updates on the overall health of company functions Working with cross-functional teams both internal and external Following standard procedures for proper escalation of unresolved issues to the appropriate teams Adhering to SLAs for specific issues with respect to the severity of the issue Providing prompt and accurate feedback to customers and stakeholders Documenting knowledge and learnings for the benefit of colleagues and business continuit...