Enhance travel solutions with your tech skills as an Azure Application Support Analyst. You'll provide essential support for over 1600 travel experts by addressing inquiries and monitoring performance.
As a Platform Support Analyst I, you'll manage user ticket escalations and ensure effective application functionality. Key responsibilities include creating documentation, escalating unresolved issues, and collaborating closely with cross-functional teams. Your role will be pivotal in delivering seamless operations and user satisfaction in the travel sector.
Key Responsibilities:
• Take ownership of user inquiries related to applications
• Escalate unresolved tickets to development teams
• Create and sustain comprehensive documentation
• Communicate issues clearly with teams and stakeholders
• Monitor application performance for potential problems
Requirements:
• 1+ years in application or technical support roles
• Solid troubleshooting and analytical skills...