What you will do:

• Provide first and second line support to the teams across our organisation using ITIL (IT Infrastructure Library) incident management methodologies in FreshService ITSM (IT Service Management) tool.
• Be the first point of contact for support tickets, triaging as appropriate, coordinating 3rd line problems with Developers, Business Analysts, and third parties to ensure issue are resolved or escalated in a timely fashion.
• Lead and provide support for our Azure infrastructure estate ensuring its performance and security exceeds our business defined Non-Functional Requirements.
• Be the organisations champion for Azure best practice, ensuring that continuous improvement of our Azure Estate is a fundamental part of the role.
• Support and assist the wider IT team in day-to-day operations, sharing knowledge and skills as required.
• Maintain our Windows desktop estate and onsite physical infrastructure includi...