We are hiring for a Senior Azure Support Engineer to join a growing business and be responsible for the maintenance and support of the Azure Cloud Environment that hosts SaaS web-based applications.

You must be British for Security Clearance reasons.

Responsibilities

• Monitor ST and MT environments for server performance, response times, error rates, etc.
• Detect and resolve database issues, stalled file processing, or misplaced storage objects.
• Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents.
• Provide third-line support for escalated customer cases, collaborating with development.
• Maintain uptime, performance, and scalability across all ST and MT deployments.
• Define and track service-level objectives (SLOs).
• Perform capacity planning for servers, databases, and storage, scaling resources.
• Identify systemic patterns causing downtime and implement fi...